Break/Fix vs Managed Services

The vast majority of small companies manage their technology with the “break/fix” model, which means that when they have an IT failure, they call in a consultant to find and fix the problem. The company pays an agreed upon fee or hourly rate for this service. Using this method will inevitably result in continued lost productivity due to downtime.

"The problem lies in the fact that the outside consultants have no motivation to keep their client’s systems and network in good running order - they are making more money by being constantly called in to repair the breakdowns when they occur."

Small business owners would be wise to consider having managed IT services to solve these problems for a number of reasons. IT experts would be motivated to keep the company’s systems up and running since repeated failures would cost them money. Managed IT Services offer cost-effective solutions to the kind of complex IT problems small businesses face – at a fixed monthly service fee. Small businesses receive better service at a lower rate. The Managed IT Service model also benefits technology experts because they receive a fixed monthly service fee from multiple clients.

By utilizing Managed IT Services, small businesses gain access to outside IT experts who make themselves available to continually monitor and repair company networks. Small businesses also have access to a broad range of tools that are normally only available to large companies. By allowing outside IT consultants to manage their technology on an ongoing basis, small businesses can protect their network against security breaches by hackers while reaping the benefits of an expansive team of IT experts working on behalf of their company at a very affordable cost.

With state-of-the-art maintenance and remote monitoring of the network, tech problems can be resolved before a business disruption occurs, and hardware and network performance can be significantly improved, leading to a dramatic reduction in network downtime. With the improved efficiency, a small business will see an increase in employee productivity as well as their ROI.

By utilizing Managed IT Services, a small business owner can streamline their IT operations while enjoying the benefits of more reliable networks. Rather than worrying all the time about their technology, they can keep their focus where it should be, on building their business.


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